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Publisher
AvScholars Publishing, LLC.
47 N. Cedar Lane
Glenwood, IL 60425
 
 
Frequently Asked Questions
Many questions about ordering products from AvScholars Publishing, LLC. are answered below, but if you still have questions that have not been answered, please email us anytime. We will be happy to help you.


Frequently Asked Questions - General List
Can I use a purchase order?
How are orders shipped?
Can I get my order overnight?
Are other delivery methods available?
How long does it take to receive my order?
Do you accept international orders?
Can I be billed for my order?
What credit cards does AvScholars accept?
Who can I talk to about contents of The Scholarship Workbook?
Where do I send my order form and check or money order?
Who do I call about the delivery status of my order?
What is your Privacy Policy?
If you have any questions not answered?

Payment Information
Payment methods
Secure online shopping
Price changes
Sales tax
Returned Checks Policy
Shipping Information
Shipping time and rates
Estimated Total Delivery Time
Additional Processing Information
International Shipments and Customs
After Ordering
Returns Policy
Back Orders
  


Frequently Asked Questions - General List

Can I use a purchase order?
AvScholars accepts signed and dated purchase orders from educational institutions and government agencies only. AvScholars will not accept purchase orders from any private company.

How are orders shipped?
All orders are shipped via United State Postal Service Priority Mail.

Can I get my order overnight?
Yes, AvScholars can ship overnight orders for an additional fee. We can also ship your order so that it arrives in either 2 days or 3 days. Additional fees apply.

Are other delivery methods available?
Yes, AvScholars can ship UPS and Federal Express.

How long does it take to receive my order?
AvScholars generally ships within 2-3 business days after check payment has been cleared through our bank. We are located in Illinois. Depending on where in the country the package is being shipped, it could take up to 7 days.

Do you accept international orders?
Currently, online orders are shipped to addresses in the United States and Canada.

Can I be billed for my order?
All orders must be prepaid, except for educational and government agencies using a purchase order for orders over $100.00. AvScholars does not do any invoicing.

What credit cards does AvScholars accept?

We accept the following credit cards as payment for our on-line orders: Visa, MasterCard, American Express, and Discover..

Who can I talk to about contents of The Scholarship Workbook?
Take a Look Inside the Workbook to gain an idea of the content covered in the book. Any of the customer service representatives at AvScholars can help you with questions on about the Workbook specifics.

Where do I send my order form and check?
AvScholars Publishing, LLC.
47 N. Cedar Lane
Glenwood, IL 60425

Who do I call about the delivery status of my order?
Any of AvScholars customer service representatives can help you with the delivery status of your order.

What is your Privacy Policy?
Our Privacy Policy is available for your review.

If you have any questions not answered?
If you have any questions not answered, please contact us.

Payment Information

Payment methods

We accept the following credit cards as payment for our on-line orders: Visa, MasterCard, American Express, Discover, and Diners Club.

Secure online shopping
Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

Price changes
The prices shown on our web site are subject to change. Our price is based on the book publisher's most current list price, which sometimes changes between the time when a book is first announced and when it is finally published, or for later printings of the same book.

Sales tax
AvScholars charge Illinois sales tax (8.75%) on all orders shipped to an Illinois address. If you are tax-exempt, please contact us.

Returned Check Policy
We understand that a check can be returned to us for a variety of reasons. We will make an attempt to clear up a returned check within the first 10 days.

It is the policy of AvScholars to charge a $25.00 fee for checks returned to us.

If a returned check is not cleared up within 2 weeks it will be turned over to a credit collection agency for collection.

Shipping Information

Shipping time and rates
AvScholars ships throughout the United States and Canada. Shipments to post office boxes, Hawaii, Alaska and all U.S. territories are shipped Priority Mail through the U.S. Postal Service.

Estimated Total Delivery Time

Delivery time is based on both the item availability, 12 days processing time, and the shipping option you selected. Please use the following equation for determining your estimated delivery time.

Processing + Shipping Time = Total Delivery Time

For example, many items on our site 'Ship Immediately'. If you select US Postal Priority Mail, for example, your shipping time will be 1 to 4 business days, depending on where you live. This means your total delivery time will be 1 day (availability and processing) + 1 to 4 days (shipping time). So you can expect to receive this item 2 to 5 business days after you place your order.

We offer other shipping methods to meet your delivery requirement:
2nd Day
- Cost: $18.00 first item, $7.00 each additional item.
- Delivery: 2 working days
Overnight
- Cost: $35.00 first item, $7.00 each additional item.
- Delivery: Overnight to most areas.

Additional Processing Information
Express orders placed before 2 PM Eastern Time are processed and shipped that same day; express orders placed after 2 PM Eastern Time, will ship the following day.

International Shipments and Customs
Currently, online orders are processed exclusively in the United States and Canada.

After Ordering
Within 24 hours after receiving your order, we send an email message confirmation your order, providing you supplied a valid email address. All shipments contain a hard copy of the sales receipt.

Return Policy
AvScholars Publishing, LLC (AvScholars) will process returns and refunds only for items purchased from www.scholarship-workbook.com and www.avscholars.com. We will provide a full refund when items are returned in its original, resaleable condition within 30 days of receipt of your order (the shipping charge is non-refundable, unless it is a result of our error). If you were not charged shipping originally, we will deduct our actual shipping cost from your refund. If the book has marks, stains, dog-eared from use, scuffed or defaced in any way, AvScholars will not issue a refund.

AvScholars can accept returns and process refunds only if you first obtain a Return Book Authorization number (RBA) and detailed packing and shipping instructions. This RBA number will make sure you receive credit for your return. Without an RBA number attached to the book we cannot issue a credit. To obtain this number please use the Contact Us Form and select RETURN REQUEST in the subject line. Please include your name, name of the book and invoice or order number in the body of the message. You may also call 773-837-5931. You will be sent your RBA number via email.

Please enclose a copy of your original receipt and the reason for the return with your returned book(s). The return must be made at your expense unless it is a result of our error. We will notify you via e-mail of your refund once we have received and processed the returned item. Wrap the package securely, and send it to the following address:

AvScholars Publishing, LLC.
47 N. Cedar Lane
Glenwood, IL 60425

Note: In packing books for return, they should be kept clean and immobilized. Books shipped loose in oversized "jiffy" bags almost always arrive in damaged condition!

Back Orders
All back-ordered products are replenished from our manufacturers on a regular basis. Normally, this process takes a few days but it can be as long as 30 days. If a ship date extends beyond 60 days, we must have your response (via email, phone or letter) to keep your order open. In any case, we will send to you an email message describing the delay.

Please note that you have the right to cancel an order at any time before the order has processed to ship by contacting us.

AvScholars never charges your credit card until the merchandise ships from our company.



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*Limit 1 Coupon Code per customer. Coupon code must be entered at time of ordering.

   
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